Having Trouble On Zoom!

Hello friends, I apologize for posting the thread here. Actually, I do not find any suitable place to create a thread, so I am posting this here. Recently I am encountering with the Zoom software. Actually when I organize a meeting, sometimes I need to mute there. But due to some technical reason, I am not able to mute Zoom. Its my Windows 10 computer. I do not understand what could be the reason. Could someone please help me to solve the issue?

Sign in to the Zoom web portal as an administrator with permission to edit account settings. In the navigation menu, click Account Management then Account Settings. In the Meeting tab, navigate to the Request permission to unmute option (under the In Meeting (Advanced) section) and verify that the setting is enabled.

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Right now I am not able to take the administrator’s permission. But I found this post online, is this method helpful?